DeathCertificatesUSA is a professional record searching organization with many years of experience in searching for often hard-to-find personal and public records. The most common questions and concerns that we encounter center around two things: the speed of our search (the turnaround time); and the accuracy of our search results. 
              
The speed of our search is limited by the repositories that store death records in the United States. Recent records are computerized, and may often be accessed in a matter of days or even hours. The accuracy of modern record-keeping techniques is usually excellent, and the results are both fast and accurate. However, older records are often kept in paper based systems. These records have to be accessed by hand by our researchers or our agents, and the turnaround time can be much longer. If these records have been archived then they may have to be recovered from long-term storage facilities before the search can be started.
              
A simple certified death certificate request for a recently deceased person, where all the information that we require is made available to our processors, can be completed and mailed to you within 7-10 business days. But a genealogical request with an uncertain date of death may require a search of paper-based records over a time span of ten years or more, which can take much longer to process. There are also problems with records that have been in an storage for an extended period of time, and are out-of-sequence; handwritten records that are not completely legible; names that are misspelled, or where family names have changed in spelling over time; and older records may simply have been damaged or destroyed by accidents or natural disasters.
              
The accuracy of our search results, as well as the speed of the service that we can provide, often depends on the information that you provide us. Please make sure that you provide us with all the details that you can about the subject, where the death occurred, and the date and location death if known. Our services are to provide the search, and although we make every effort to provide you with the results that you are looking for, we cannot guarantee the results if the information provided is incomplete or inaccurate, or if the records are not available for whatever reason. If the name of the deceased subject is given to us incorrectly then we may return "no record found" or the wrong death record. If the name is a common one, and no date of death or middle initial can be provided then multiple records may be found, making it hard to know which is the correct person. Our results are dependant on the quality of the records being accessed, and the information that you provide. For that reason we can make no guarantees that the correct death record can be located. The vast majority of death records can be located and returned to you rapidly, but especially in the case of older records that are being accessed for genealogical research purposes, the results may be inconclusive or even incomplete.
         
You, the viewer/buyer/customer agree that information obtained through DeathCertificatesUSA will only be used for the purpose of: 1) a commonly recognized personal use; or 2) if you are a relative of the person listed in the death certificate then the document that we obtain for you may be used for a commonly recognized personal or legal use; or 3) a use which will clearly cause no emotional, physical or financial harm to any person or company, organization or third party which is subject to the inquiry; or 4) a use that is relevant to the subject matter of a documented civil or criminal action; or 5) genealogical research.

Use of data obtained from DeathCertificatesUSA shall be for legal and moral purposes only.

Use of the information obtained from DeathCertificatesUSA in the course of or planning of stalking, identity theft or fraud is explicitly prohibited and will be reported to proper legal entities.

You, the viewer/buyer/customer agree to indemnify DeathCertificatesUSA and its suppliers, employees and officers for all damages, claims, or losses suffered by DeathCertificatesUSA as a result of possible claims by third parties relating to use of the data provided by DeathCertificatesUSA. Although DeathCertificatesUSA is not a consumer reporting agency as defined by the Fair Credit Reporting Act, we continue to promote responsible use of the information that we provide. We expect that the information provided by DeathCertificatesUSA will not be used directly in the preparation of a consumer report.  
           
You, the viewer/buyer/customer understand that the information provided by DeathCertificatesUSA has been compiled from public records and other proprietary sources for the specific purposes listed above.

You, the viewer/buyer/customer understand that you are strictly forbidden from reselling the information provided by DeathCertificatesUSA .            

You, the viewer/buyer/customer have an obligation to respect the privacy of the public in accordance with the guidelines of the Individual References Services Group (www.iris.com) and you agree to review and comply with the guidelines, rules, regulations and other applicable laws including FCRA and the Privacy Protection Act. 

DeathCertificatesUSA shall be indemnified from any and all claims and consequences arising out of found or not found information.

Likewise, you attest that you have not misrepresented yourself, your company, organization or your purpose for viewing the DeathCertificatesUSA website or for ordering searches from DeathCertificatesUSA. You understand that misrepresentation in this agreement may results in civil and criminal action against you and your organization, employees and affiliates. Buyer/Viewer is hereby notified that DeathCertificatesUSA information is developed using standard investigative methods including public records, and third-party sources. All searches are on a best efforts basis, no guaranties, promises or claims are made about potential search results. DeathCertificatesUSA shall not be liable for any special, incidental or consequential damages of any type. DeathCertificatesUSA reserves the right to amend, change, or discontinue its prices and/or searches at any time. We reserve the right to refuse any client or any specific requests at any time and cooperate with law enforcement officials when misuse of information is suspected. Please direct all questions /comments to Customer Service.

Buyer assumes all related legal liability, and by ordering from DeathCertificatesUSA consents to waive all claims against DeathCertificatesUSA resulting from searches. Requester/buyer/client agrees to hold DeathCertificatesUSA, its officers, employees, and vendors harmless and to indemnify DeathCertificatesUSA, from any and all claims that may results from buyer's request. Buyer/Viewer warrants that requested searches are legal and proper in his/her jurisdiction and complies with all applicable laws (local and state) and Buyer bears full legal costs in event of suit, and furthermore will hold all information confidential.  Information obtained through DeathCertificatesUSA is to be used in the course of legal (FCRA approved, if relevant) purposes, and held strictly confidential. Buyer warrants and agrees that requested searches are fully legal in his or her and subjects jurisdiction. Buyer realizes that most orders are processed immediately upon receipt and are non-cancelable after order receipt. Client/Buyer/Viewer agrees that visitation to the DeathCertificatesUSA website or placing of a search request is not for the purpose of entrapment, sting operation, or pursuit of DeathCertificatesUSA , its employees, vendors, clients, affiliates nor officers. Search discrepancies must be reported within 10 days. All unpaid fees subject to 20% interest from date of invoice, and buyer consents to suit in jurisdiction of DeathCertificatesUSA's choice. Buyer consents to all terms & conditions as amended by DeathCertificatesUSA from time to time.

The turnaround times quoted throughout this web site are an average, or our best estimates of the amount of time it will take us to process your requests for services and return the information to you. All listed turnaround times apply only to business days. Where turn-around times are listed as "days", or "hours", we are referring to business days and business hours.

Turnaround times vary widely from state to state. We make the application for the Birth Certificates either immediately after transmittal to our system, or, if outside of our normal hours of business of 7 a.m. to 10 p.m., MST, as soon as our normal morning operations begin. Likewise we transmit the information to you as soon as it is received. Delays come from the state or county data repository, or from problems with communicating with the client. It is the buyer’s responsibility to make sure that all contact information is correct.

Frequently, we return information in less time than we have quoted here, but if you absolutely must have information returned more quickly, please contact customer service for information on available rush service. Be aware that a "Rush Charge" will then be applied to the cost of the service. Expedited service may be very limited.

DeathCertificatesUSA cannot and does not make any guaranties as to the results of search. Because DeathCertificatesUSA cannot reasonably be expected to obtain information for false, erroneous, or unreasonably difficult requests (i.e. requests about people that don't exist, were never resident or died in the state specified, were in a witness protection program, or were actively concealing their whereabouts and identity etc.). Customers are billed for search requests only, and not for the results of the searches.

All searches on a best effort basis only. No refunds, exchanges, or credit. Customer/viewer/buyer is solely responsible for accurately filling out the order form, entering valid and correct contact information, and selecting the appropriate search. DeathCertificatesUSA cannot be responsible for typographical or other mistakes in the ordering information entered by the customer. Because all orders are processed immediately, no cancellations allowed or accepted once an order has been submitted.

Prices & Products are subject to change without notice.

FRAUDULENT OR CONTESTED CREDIT CARD CHARGES:  If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. ONCE the order has been processed and submitted to the record repository, then we cannot refund the charges. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge plus collection and legal fees, if incurred. By placing an order with us you hereby agree to these terms.
            
CUSTOMER SERVICE:  For further information about the services offered by DeathCertificatesUSA, contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our fax number is 1-888-455-4771 (or 303-455-4771 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. Our offices are located at 1760 Gaylord Street, Denver, Colorado, 80206. For technical problems, contact Webmaster, Jason Hicks.
          

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