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ORDERING INFORMATION

Simply click on any CLICK TO ORDER ONLINE link found in this site to begin the ordering process.
            
We take your Prison Record Search order through an online ordering system. The system is secure (see our
Security Statement) and all connections are encrypted using a state-of-the-art 128 bit encryption process. After you click on any of the "order online" links that are to be found throughout the site, you will be linked to our system using the 128 bit encrypted link. You can check the security of the link by looking at the address bar, where the URL (web page address) will be prefixed by "https://" (https: stands for a secure link rather than the standard http: prefix), or at the bottom of your browser, where you will see a padlock symbol. If the padlock is "closed" then the link is secure.
And the padlock symbol will look like this: 

          
Your search is completely confidential, and will not be revealed to any third-party.
                
To make sure that our search is as effective as we can make it, please see information requirements for each type of search below. When you have reviewed this information, click on the
CLICK TO ORDER ONLINE link and begin the ordering process.
            
If at any point you have a problem with your online order, please call us at 1-800-315-7678, and we will take your order over the telephone. Problems usually occur because of poor or slow internet connections, but if there is a problem that generates some kind of fault or warning, then please email
Customer Service and then phone your order in. Our normal hours of business are from 7 a.m. to 8 p.m. Mountain Standard Time (MST).


FRAUDULENT OR CONTESTED CREDIT CARD CHARGES:  If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. ONCE the order has been processed and submitted to the record repository, then we cannot refund the charges. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge plus collection and legal fees, if incurred. By placing an order with us you hereby agree to these terms.
            
CUSTOMER SERVICE:  For further information about the services offered by
DeathCertificatesUSA, contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our fax number is 1-888-455-4771 (or 303-455-4771 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. Our offices are located at 1760 Gaylord Street, Denver, Colorado, 80206. For technical problems, contact Webmaster, Jason Hicks.
          

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